SHIPPING AND DELIVERY POLICY

At KHWAAHESH, we aim to deliver your order as quickly and efficiently as possible. Please read our shipping and delivery policy for information on processing times, shipping methods, and other details.

1. Processing Time

  • Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Custom Orders: Custom or personalized items may require additional processing time. Please refer to the product page for specific timeframes.
  • You will receive a notification once your order has been shipped.

2. Shipping Options & Delivery Time

We offer the following shipping options:

  • Standard Shipping:
    • Delivery Time: 5-7 business days
    • Cost: FREE SHIPPING FOR PREPAID ORDERS
  • Expedited Shipping:
    • Delivery Time: 2-3 business days
    • Cost: ADDITIONAL CHARGHES DEPENING ON LOCATION 


3. Shipping Costs

  • Free Shipping: We offer free standard shipping on orders over Rs 1499
  • Shipping costs for orders below the free shipping threshold and for international orders will be calculated at checkout based on the weight of your order and the destination.

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the link provided in the email or by entering the tracking number on our website under Track My Order.

5. Delivery Issues

  • If your order is delayed beyond the estimated delivery time, please contact our customer service team at [support@yourstore.com] for assistance.
  • Please note that delivery times may be affected by factors beyond our control, such as customs delays or unforeseen carrier disruptions.

6. International Shipping & Duties

  • For international orders, customers are responsible for any additional taxes, customs duties, or fees imposed by their local government. These charges are not included in our prices or shipping fees.
  • Customs processing times may vary, and any delays caused by customs are beyond our control.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect shipping address provided by the customer or failure to pick up the package, we will contact you to arrange for reshipment. Additional shipping fees may apply.

8. Damaged or Lost Packages

  • If your package arrives damaged, please contact our customer service team immediately at contact@khwaahesh.co.in with photos of the damaged package and products. We will arrange for a replacement or refund.
  • If your package is lost in transit, please notify us, and we will work with the shipping carrier to resolve the issue.

9. Split Shipments

For larger orders or items sourced from multiple locations, your order may arrive in separate shipments. You will receive individual tracking numbers for each shipment.

10. Shipping Restrictions

We do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical address for delivery.

Contact Us

For any questions about our Shipping and Delivery Policy, please contact us:

  • Email: contact@khwaahesh.co.in
  • Phone: 8693863750
  • Business Hours: Monday – Friday, 11 AM to 6 PM (EST)